Refund & Cancellation Policy
Effective Date: October 16, 2026 | Transparent dispute & refund guidelines.
1. 30-Day Money-Back Guarantee for Schools
We stand behind our platform with complete confidence. If your educational institution subscribes to any Skuul annual or semi-annual tier and is not completely satisfied with our onboarding and software performance within the first 30 days of deployment, we will issue a 100% full refund of your platform subscription fee — no questions asked.
2. Student Tuition Fee Payments & UPI Disputes
Direct School Account Settlement: Tuition fees paid through the student mobile app via UPI are credited directly into your school's registered bank account. Skuul does not withhold or manage school tuition revenues.
Duplicate or Disputed UPI Payments: In the rare event a parent experiences an accidental duplicate debit:
- Verify your 12-digit Bank UTR reference number in the Cashier Desk section of the app.
- Our system flags duplicate UTR submissions automatically.
- If double deduction occurred at the banking rail level, our support desk coordinates with your school cashier to verify and process the direct refund via NEFT/UPI within 3-5 business days.
3. How to Cancel Your Subscription
School administrators can initiate cancellation at any point before their renewal date by emailing support@getskuul.com or contacting their dedicated account manager. There are zero cancellation penalties or exit charges. Upon cancellation, the school retains full access until the end of the billing period, with complete data export tools enabled.
4. Dedicated Refund Helpdesk
For any queries regarding billing, invoice verification, or refund processing, contact our accounts desk directly: